Requirements: • Bachelor's degree in Business Administration, Engineering, Economics, or related fields.; • Experience in subscription management, digital services, or portfolio/contract management roles; • Knowledge of connected services and telematics platforms (Volvo Connect or similar) is a strong advantage; • Hands-on experience with Power BI or equivalent reporting and analytics tools; • Familiarity with financial reconciliation, invoicing, and commercial KPI management; • Lean or continuous improvement mindset; • Fluent in Portuguese and English; Spanish is a strong advantage; • Availability to travel across Latin America. Activities: • Operations ownership — coordinate CIV Advisors and Connect support specialists, ensuring process adherence and team continuity; • Invoicing & revenue control — oversee billing accuracy, activation records, and financial control of digital service subscriptions; • Contract & activation management — ensure efficient onboarding and full lifecycle tracking of subscriber contracts; • Retention & renewal — proactively engage customers before contract expiration to reduce avoidable churn; • Usage monitoring & engagement — manage trial conversions, usage follow-ups, and post-expiration outreach to strengthen perceived value; • KPIs & governance — maintain portfolio visibility through Power BI dashboards and structured commercial reporting; • Dealer network support — provide tools, processes, and guidance to increase digital services adoption at dealerships.

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Analista em Engenharia - Engenharia Mecânica, Mecatrônica